Last Updated: August 29, 2026

HostAcmee ("HostAcmee", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users.

This Privacy Policy explains how HostAcmee collects, uses, stores, protects, and shares personal information when you visit our website, create an account, purchase or use our web hosting, domain registration, VPS, dedicated server, website-related, or other services (collectively, the "Services").

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website or Services, and information received from third-party service providers where necessary to provide our Services.

1.1 Account and Personal Information

When you create an account, place an order, contact us, or use our Services, we may collect information such as:

• Full name
• Business or company name
• Email address
• Phone number
• Billing address
• Country, state, city, and postal code
• Tax or GST-related information, where applicable
• Account username and account identification details

You are responsible for ensuring that the information you provide to us is accurate and up to date.

1.2 Payment and Billing Information

When you purchase a Service, we may collect information necessary to process your payment, such as:

• Payment transaction details
• Invoice and billing information
• Payment status
• Payment method information
• Transaction reference numbers

Payments may be processed by third-party payment gateways or financial service providers. HostAcmee does not intentionally store complete credit card, debit card, banking, or other sensitive payment credentials unless specifically required and lawfully permitted.

The collection and processing of payment information by third-party payment providers may also be subject to their own privacy policies and terms.

1.3 Website and Usage Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or URL
• Pages visited
• Date and time of visits
• Website interactions
• Cookies and similar technologies

We may use this information to operate, secure, analyze, improve, and maintain our website and Services.

1.4 Support and Communication Information

When you contact HostAcmee through support tickets, email, live chat, contact forms, or other communication channels, we may collect:

• Your name and contact information
• The content of your communication
• Support requests and technical details
• Attachments or files voluntarily provided by you
• Information relating to your hosting account or Services

We may retain support communications for customer service, security, training, quality assurance, troubleshooting, and record-keeping purposes.

1.5 Hosting and Service Information

In connection with providing web hosting and server-related Services, we may process technical information associated with your account, such as:

• Domain names
• Server and hosting account details
• IP addresses
• Server logs
• Resource usage information
• CPU, memory, disk, bandwidth, and process usage
• Error logs and security logs
• Website, database, and application configuration information

This information may be processed for service delivery, troubleshooting, security monitoring, abuse prevention, and infrastructure management.

2. Information We Do Not Intentionally Access

HostAcmee does not routinely monitor, read, or access the private content of websites, emails, databases, or files hosted by Customers except where reasonably necessary to:

• Provide technical support requested by the Customer
• Investigate a technical issue
• Protect the security or integrity of our infrastructure
• Investigate abuse or a violation of our Terms or policies
• Comply with applicable law or a legally valid request
• Perform backups, migrations, restoration, or other Services authorized by the Customer

Access to Customer data may be limited to authorized personnel and only when reasonably necessary.

3. How We Use Your Information

We may use personal and technical information for purposes including:

• Creating and managing your account
• Processing orders and payments
• Providing and maintaining our Services
• Registering, renewing, transferring, and managing domain names
• Providing customer support
• Sending service-related notifications
• Sending invoices, payment reminders, and account notices
• Preventing fraud, abuse, and unauthorized activity
• Protecting the security of our website, servers, and infrastructure
• Monitoring service and resource usage
• Investigating technical issues
• Improving our website and Services
• Complying with legal, regulatory, tax, and accounting obligations
• Enforcing our Terms and other applicable policies
• Responding to lawful requests from authorized authorities

Where permitted by applicable law and subject to your preferences, we may also use your information to send marketing or promotional communications about our Services. You may opt out of marketing communications using the unsubscribe option provided in the communication or by contacting us.

4. Domain Name Registration Information

If you register, transfer, renew, or manage a domain name through HostAcmee, certain personal or business information may be collected and processed for domain registration purposes.

Depending on the domain extension and applicable registry or registrar requirements, information may need to be shared with:

• Domain registrars
• Domain registries
• Registry operators
• ICANN-accredited service providers
• Verification service providers
• Other parties involved in the registration and management of domain names

The information required and the way it is displayed or disclosed may vary depending on the applicable domain extension, registry rules, privacy services, and legal requirements.

Domain registration services are also subject to our Domain Name Registration Agreement:

5. Cookies and Similar Technologies

HostAcmee may use cookies and similar technologies to improve the functionality, security, and performance of our website and Services.

Cookies may be used for purposes such as:

• Keeping you signed in to your account
• Remembering preferences
• Maintaining website functionality
• Improving website performance
• Understanding how visitors use our website
• Detecting and preventing fraud or security threats
• Measuring marketing and advertising performance, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or customer portal.

6. How We Share Information

We do not sell your personal information as a standalone product to third parties.

We may share information where reasonably necessary with:

6.1 Service Providers

We may use trusted third-party providers to support our business operations, including:

• Payment processors
• Domain registrars and registries
• Cloud and infrastructure providers
• Data centres
• Email and communication providers
• Customer support platforms
• Security and fraud prevention providers
• Website analytics providers
• Professional advisors, such as accountants or legal advisors

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

6.2 Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws
• Respond to a valid legal process, court order, or government request
• Protect our legal rights
• Investigate suspected fraud, abuse, or illegal activity
• Protect the security of our Services, Customers, employees, or the public

6.3 Business Transfers

If HostAcmee is involved in a merger, acquisition, restructuring, sale of assets, or other business transfer, Customer information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information and Customer data against unauthorized access, loss, misuse, alteration, or disclosure.

Our security measures may include, where appropriate:

• Access controls
• Account authentication
• Security monitoring
• Firewalls and infrastructure security controls
• Malware and abuse monitoring
• Encryption or secure transmission technologies where supported
• Restricted access to systems and Customer information

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

Customers are also responsible for maintaining the security of their account credentials, websites, applications, passwords, and other systems under their control.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and maintain our Services
• Maintain your account
• Process transactions
• Meet legal, tax, and accounting requirements
• Resolve disputes
• Enforce our agreements
• Maintain security and fraud prevention records

The retention period may vary depending on the type of information, the Service provided, legal requirements, and legitimate business needs.

After an account or Service is terminated, certain information may be retained where required or permitted by law.

Hosting data, backups, emails, and other Service-related content may be deleted following cancellation, expiration, or termination in accordance with the applicable Service terms and operational retention procedures.

Customers should maintain their own independent backups of important data.

9. International Data Processing

HostAcmee may use infrastructure, data centres, service providers, payment processors, domain registrars, or other partners located in India or other countries.

As a result, your information may be processed or stored in locations outside your state or country of residence.

Where information is transferred or processed internationally, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request updates to your account information
• Withdraw consent where processing is based on consent
• Object to or request restrictions on certain processing, where applicable
• Opt out of marketing communications
• Request deletion of information where legally applicable

Some information may need to be retained due to legal, tax, contractual, security, fraud prevention, or other legitimate requirements.

To make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information directly from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website or Services may contain links to third-party websites, applications, or services.

HostAcmee is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Account Security

You are responsible for:

• Keeping your account username and password confidential
• Using strong and unique passwords
• Restricting access to your account
• Promptly notifying us of suspected unauthorized access
• Keeping your contact information up to date

HostAcmee may suspend or restrict access to an account where we reasonably believe that doing so is necessary to protect the security of the account or our Services.

14. Service Monitoring and Abuse Prevention

To maintain reliable and secure Services, HostAcmee may monitor technical information relating to hosting and server operations.

This may include:

• CPU and memory usage
• Disk and bandwidth usage
• Server and application logs
• Failed login attempts
• Network activity
• Security alerts
• Malware indicators
• Abuse reports

Such monitoring is performed for purposes including service operation, troubleshooting, resource management, security, fraud prevention, and enforcement of our Terms and policies.

15. Marketing Communications

Where permitted by applicable law, HostAcmee may send you information about:

• New Services
• Special offers and promotions
• Product updates
• Service announcements
• Educational or business-related information

You may opt out of promotional or marketing communications at any time.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, including payment reminders, security alerts, account notices, and information relating to active Services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

The updated version will be published on our website with a revised "Last Updated" date.

Where required or appropriate, we may provide additional notice of significant changes.

Your continued use of our website or Services after the updated Privacy Policy becomes effective constitutes acknowledgment of the revised Privacy Policy, subject to any rights you may have under applicable law.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India and, where applicable, the laws and regulations in force in the State of Tamil Nadu.

Nothing in this Privacy Policy is intended to limit or exclude any rights that cannot lawfully be limited or excluded under applicable law.

Any privacy-related dispute shall be subject to applicable Indian law and the jurisdiction of the competent courts in Tamil Nadu, India, subject to any mandatory legal requirements that may apply.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way HostAcmee handles your information, please contact us through the contact methods available on our website.

Website: HostAcmee

Privacy Policy: This policy applies to personal information collected through the HostAcmee website, customer portal, and Services, unless a separate privacy notice specifically applies to a particular Service.

By using the HostAcmee website or Services, you acknowledge that you have read and understood this Privacy Policy.